Shipping policy
This Shipping Policy outlines how and when we ship your orders. GadOrbit is committed to fulfilling orders promptly in compliance with the FTC's Mail, Internet, or Telephone Order Merchandise Rule (the "30-Day Rule").
1. Order Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding US federal holidays) after payment confirmation. Orders placed on weekends or holidays will begin processing the next business day. You will receive a shipping notification with a tracking number once your order ships.
2. Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–5 Business Days | $2.99 |
| Express Shipping | 1–2 Business Days | $3.99 |
Delivery times are estimates and not guaranteed. Actual delivery may vary due to carrier delays or weather. Delivery estimates are in addition to order processing time.
3. Where We Ship
We currently ship to addresses within the United States only (all 50 states). We do not offer international shipping at this time.
4. Shipping Carriers
We ship via major US carriers depending on the destination, package size, and selected shipping method.
5. Order Tracking
Once your order ships, you will receive an email with a tracking number you can use directly on the carrier's website. Please allow up to 24 hours for tracking to update after your shipping confirmation. If you have any trouble locating your tracking information, contact us at support@gadorbit.com.
6. FTC 30-Day Rule Compliance
In accordance with the FTC's Mail, Internet, or Telephone Order Merchandise Rule, we will ship your order within the time stated at checkout. If we are unable to ship within the promised timeframe, we will notify you by email with an updated estimate and give you the option to: (a) consent to a new shipping date, or (b) cancel your order for a full refund.
7. Lost or Damaged Packages
- Lost packages: If tracking shows "delivered" but you did not receive the package, please check with neighbors and your local carrier, then contact us within 7 days of the expected delivery date.
- Damaged packages: Photograph the damage immediately and contact us within 48 hours of delivery. We will file a carrier claim and arrange a replacement or refund.
8. Incorrect Address
GadOrbit is not responsible for packages shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@gadorbit.com. We will attempt to correct the address before shipment, but cannot guarantee changes once processed.
9. Contact Us
Email: support@gadorbit.com
Phone: +1 (737) 290-6623
Response Time: Within 24 business hours (Monday–Friday, 9am–6pm EST)